Privacy Policy — TBP Hot Water Repairs Alex Hills

Last updated: April 2026

In this policy, “we”, “us” and “our” refer to TBP Hot Water Repairs Alex Hills. Keeping the personal details of our customers and site visitors private matters to us, and the sections below set out how we treat personal information gathered via tbphotwaterrepairsalexhills.com.au or while we deliver hot water work for you.

Our handling of personal information is governed by the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) it sets out.

1. What We Collect

When you get in touch by phone or via this website, we may ask for and keep:

• Your name
• A contact phone number
• Your email
• The address of the property, if you book a visit
• Details of the hot water or plumbing problem, or the work you’re after

We limit what we gather to what we genuinely need to answer you or to carry out the work.

2. What We Do With It

Your details are used so we can:

• Reply when you ask about a job
• Book in and complete work at your place
• Confirm bookings and check in with you afterwards
• Send invoices and take payment
• Make what we offer better

Marketing is off the table unless you’ve agreed to it.

3. Who We Share It With

Your details are never sold, hired out or swapped with any outside party. The only times we may pass them on are:

• to a contractor or subcontractor we bring in to do work at your property, who must keep the information confidential
• when an Australian law requires or permits it
• to our insurer or lawyers, if that becomes necessary

4. Keeping It Safe

We act reasonably to guard what we hold against being lost, misused, changed, disclosed or looked at by anyone without permission. Records are kept in secure storage, and only staff who are authorised can open them.

5. How Long We Keep It

Information stays with us only while we need it for the reason it was gathered, or for any longer period the law demands — tax and bookkeeping rules are a common example. After that, it is safely destroyed or stripped of anything that identifies you.

6. Cookies & Site Statistics

To make the site work better for you, it may rely on cookies or comparable tools. Where analytics are switched on, they record anonymous usage figures — which pages are opened, how long people stay — without revealing who you are.

7. Seeing & Fixing Your Details

You’re entitled to ask what personal information we have on file for you, and to ask us to fix anything that is wrong, missing or no longer current. Reach out using the contact details further down to lodge that request.

8. Raising a Concern

Unhappy with how your information has been treated? Please tell us first. We’ll get back to you about it within a reasonable time.

Should our reply not resolve things for you, you can take the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

9. Getting in Touch

Questions about privacy, requests to view or correct your details, and complaints can all be directed to:

10. Updates

This policy may be revised now and then. Whatever version applies at the time will be posted here, showing the date of its latest revision.